Lanier Parking Services. Infinite Solutions.
Lanier’s parking management services take projects from concept to completion. We provide the expertise at any project stage to achieve a better and more profitable parking system. At Lanier, full service means more than parking design, management, leasing, financing, purchasing or facility operations. It also means providing advanced parking technology and financial expertise.
We develop long-lasting business relationships based on outstanding customer service, which has enabled us to thrive in a competitive parking management services environment.
Professionally Trained Ambassadors, Greeters and Valets
Lanier Parking Solutions team members go through a comprehensive hiring, training and evaluation program. We understand that parking is the first and last impression your visitors have of your facility. All employees go through the following:
- One-on-one customized orientation program with site manager
- Location specific training including wayfinding and local knowledge
- Formal on-the-job training program with mentor
Customized Service Standards
Lanier Parking Solutions understands that if you ask ten people what good service is, you get ten different answers. We evaluate your mission and values and identify specific standards of service that we train our employees to perform, such as:
- Greet every visitor with a smile and friendly welcome
- Serve every visitor quickly and accurately
- Wear our uniform professionally every day
It is important for our employees to know exactly what will make them successful. Making service standards the core of our training system and rewarding employees instantly when found exhibiting these behaviors ensures that your customers are treated with the respect and care they expect and deserve.
Technological advances have allowed the interaction between the parking operator and the guest to become much more fluid and seamless. Lanier works with our clients to advise them on the latest technological advances in the parking industry, including parking automation, mobile apps, dynamic pricing, robotic garages and others. The integration of these platforms allow us to create a much more pleasant parking experience for your customers.