Lanier strives to create an environment of customer service excellence at our retail parking locations. In both our valet and self-park operations, our employees leave a lasting first impression with our retail guests—one that encourages them to stay longer, shop more, and enjoy everything that the retail site has to offer. Our valets and garage ambassadors assist guests in carrying their bags and loading their cars, as well as provide directions and answer any questions a guest may have.
In addition to our standards of exceptional customer service, Lanier is dedicated to meeting the needs of all of our clients on the basis of a seamless operational plan. We are seasoned professionals in the installation of all types and brands of parking equipment, spanning from meter services to License Plate Recognition technology. Through our resources and experience, we are able to offer our clients a personalized strategy that takes place from the arrival to the departure of each guest visiting the facility. Our ultimate goal is to produce a customer that leaves with a positive experience of the parking operation and—most importantly—the retail site as a whole. Lanier’s methods for leaving guests satisfied include, but are not limited to:
- Creating a positive first impression for the facility
- Devising marketing programs with retailers through advertisements and discount programs
- Working with our clients to answer questions such as:
- How can I generate revenue from my parking garages?
- What information is necessary for an informed parking staff?
- How do I handle parking logistics and traffic flow?
Lanier wants the Property Managers to be able to focus solely on retail operations, with no concern about the parking program other than the added revenue and image promotion that Lanier’s excellent customer service techniques generate. Lanier is truly dedicated to maximizing revenue and enhancing the overall perception at all of its retail operations.