FREQUENTLY ASKED QUESTIONS
Why do I have to provide my email address?
Your email address will be saved locally in a cookie on your device for the purposes of sending you the parking receipt via email. The link to the session details can also be retrieved from the email if you happen to close the browser. We do not store this email address on our servers. Purchasing again or extending the session may retrieve your email address from your device if the cookie has not expired.
How can I get a copy of the receipt again if I lost it?
You can resend a copy of the receipt via the dual arrow icon on the order page if you are still on the page. If you have lost the email for a past transaction, please contact support with your vehicle plate and location details to get a copy of the receipt.
Why do I have to provide my license plate?
Your license plate is used to verify your vehicle as having an active session in some parking facilities. Your license plate is how we will be able to identify you.
Can I purchase additional sessions with different license plates?
You can purchase additional sessions with each session associated with one vehicle license plate. They can be active concurrently and you can easily retrieve the session details via the link in the receipt.