Near the end of April, Citizens Parking was a major sponsor for The Parking Association of Georgia Conference. In addition to sponsorship, Citizens Parking sent several members of our management team to the three day Parking Association of Georgia Conference.
The team included: Bobby Ralston, AmeriPark Atlanta Regional Manager, Brian Ralston, AmeriPark Senior Operations Manager, Donald King, AmeriPark Operations Manager, Jesse Piper, Lanier Parking Operations Manager â€“ Atlanta Events and Surface Lots, Frank Giles, Lanier Parking Territory Manager.
The Parking Association of Georgia Conference is a jam-packed networking event that provides opportunities to collaborate with professionals across a multitude of verticals. Bobby Ralston took full advantage of this opportunity, â€œI was able to meet several people from across the state, holding very different positions within the parking industry than myself. Being able to bounce ideas off these people and hear about their ideas should prove to be very valuable moving forward as we improve what we do.â€
The conference was ideal for vendors to introduce clients to innovative parking technologies. Frank Giles of Lanier Parking mentioned one in particular, â€œI connected with some vendors I knew and was intrigued by a vendor called ECO Lighting Solutions. They have a smart parking light sensor that doubles as occupancy software.â€Â
Experienced key note speakers were an essential part of the educational aspect of the conference. One of particular interest was Sr. Director of Protection Services, Cherly Dick, of Chick-Fil-A, who delivered a motivational speech regarding the importance of excellent customer service and providing superior training to employees.
Teddy Yallah and William Boso of Georgia Tech also stressed the importance of customer service. Jesse Piper of Lanier Parking was glad to finally put a face with a name, â€œI relished the opportunity to meet with the parking management team from Georgia Tech. Having an opportunity to put names to faces, share ideas and getting to know one and other will better serve our relationship with Georgia Tech.â€
Kristi Bryant, of Georgia State University, also spoke at the conference regarding license plate recognition. Seth Kaplan of Lanier Parking stated the license plate recognition was important to his location specifically; â€œThis was one of the best presentations I went to as I have been doing research on this for Georgia-Pacific and have had some discussions with Jones Lang LaSalle about implementing this technology.â€
Lanier Parkingâ€™s very own Fred Giles hosted a session called, â€œWhistles and Pom Pomsâ€. The session served to educate managers on the importance of being stern and coaching your team to success, while also stressing the importance of being a cheerleader and congratulating your team on those earned successes. Brian Ralston enjoyed this session the most, â€œMy favorite session that I attended was Franks. No one wants to work for a manager that's always picking out the bad in people and never the good. It helps to have a balance of both. Doing this will create respect from the team as a whole. A manager should respect the team, as the team should respect the manager.â€
We look forward to sending the next team of leadership to the Parking Association of Georgia Conference next year.